PRIVACY POLICY

1. Introduction

SHINEFLOWERS BEAUTY SDN. BHD. (“SHINEFLOWERS”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal data when you visit our website, create an account, place an order, contact us, subscribe to marketing updates, participate in promotions, or interact with us through any authorised sales or communication channel.

This policy applies to our website, online store, social-media pages, messaging platforms, marketplaces, customer-service channels, and other business activities operated by or on behalf of SHINEFLOWERS BEAUTY SDN. BHD.

By using our website, submitting personal data, creating an account, or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

SHINEFLOWERS BEAUTY SDN. BHD.
Registration No.: 202601023661 (1685758-T)

2B-16-12, Plaza Sentral Office Suites
Jalan Stesen Sentral 5
50470 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia

Phone: +6011-2088 6348
Email: flowers_shine@outlook.com

3. Personal Data We May Collect

The personal data we collect depends on how you interact with us. It may include:

  • Full name;
  • Delivery address and billing address;
  • Telephone number;
  • Email address;
  • Account username and login details;
  • Order history and purchase information;
  • Payment-related information provided through authorised payment channels;
  • Product preferences, wish lists, reviews, and customer-service enquiries;
  • Delivery instructions and courier-related information;
  • Marketing preferences and communication choices;
  • Device information, browser type, IP address, website usage data, and cookie-related information;
  • Social-media account details where you contact us through social-media platforms; and
  • Information voluntarily provided in connection with product enquiries, including skin concerns, allergies, sensitivities, product preferences, or other information relevant to your enquiry.

We do not intentionally request sensitive personal information unless it is reasonably necessary to assist with a customer enquiry or required for another legitimate business purpose. Please avoid sending unnecessary personal, medical, financial, or confidential information through public website forms or social-media messages.

4. How We Collect Personal Data

We may collect personal data directly from you when you:

  • Create an account on our website;
  • Place an order or make a payment;
  • Complete a contact form, survey, review, or enquiry form;
  • Subscribe to newsletters, promotional messages, or product updates;
  • Communicate with us by email, telephone, messaging applications, or social-media platforms;
  • Participate in promotions, giveaways, competitions, or loyalty activities;
  • Request wholesale, retail, import, export, or business-to-business information; or
  • Interact with our website, advertisements, cookies, analytics tools, and online services.

We may also receive limited information from third parties, including payment providers, courier companies, marketplace platforms, advertising partners, social-media platforms, and service providers, where this is necessary to complete a transaction or provide services to you.

5. How We Use Personal Data

We may use personal data for the following purposes:

  • To process, verify, fulfil, and deliver your orders;
  • To process payments, refunds, exchanges, replacements, and customer-service requests;
  • To communicate with you about your order, delivery status, product availability, or account;
  • To provide product recommendations, respond to enquiries, and improve customer support;
  • To manage website accounts and protect account security;
  • To administer promotions, vouchers, loyalty programmes, campaigns, or giveaways;
  • To personalise website content, product displays, and marketing communications;
  • To improve our products, website performance, customer experience, logistics, and business operations;
  • To detect, investigate, and prevent fraud, unauthorised transactions, misuse, or security incidents;
  • To comply with legal, regulatory, tax, accounting, record-keeping, and reporting obligations;
  • To enforce our Terms & Conditions, Refund & Return Policy, Shipping Policy, and other applicable policies; and
  • For any other purpose that is reasonably connected to the purposes described above or otherwise notified to you.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you marketing communications relating to our products, promotions, new arrivals, beauty tips, product launches, special offers, and business updates.

You may choose not to receive promotional communications at any time by following the unsubscribe instructions in the message, updating your account preferences where available, or contacting us at flowers_shine@outlook.com.

Please note that opting out of marketing communications will not prevent us from sending important non-promotional messages relating to your account, orders, payments, returns, deliveries, product-safety matters, or legal notices.

7. Disclosure of Personal Data

We may disclose personal data to selected third parties where reasonably necessary for business and operational purposes, including:

  • Payment gateway providers and financial-service providers;
  • Courier, logistics, warehouse, fulfilment, and delivery partners;
  • Website hosting providers, technology providers, cloud-service providers, and cybersecurity vendors;
  • Customer-service providers, communication platforms, and marketing-service providers;
  • Professional advisers, including accountants, auditors, legal advisers, insurers, and consultants;
  • Government authorities, regulators, law-enforcement agencies, or other parties where disclosure is required by law; and
  • Potential purchasers, investors, successors, or business partners in connection with a corporate restructuring, merger, acquisition, financing, or transfer of business assets.

We do not sell personal data to third parties for their independent marketing purposes.

8. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, prevent fraud, and provide more relevant content or advertisements.

Cookies are small data files stored on your device when you visit a website. You may adjust your browser settings to block, delete, or limit cookies. However, some parts of our website may not function properly if certain cookies are disabled.

Third-party platforms, including analytics providers, advertising providers, social-media platforms, or payment providers, may also use their own technologies subject to their respective privacy policies.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Such measures may include restricted access controls, secure account credentials, system monitoring, reasonable data-handling procedures, and the use of reputable service providers.

However, no website, system, transmission, or electronic storage method can be guaranteed to be completely secure. You are responsible for keeping your account password, verification codes, and device access confidential.

Please contact us promptly if you believe your account or personal data may have been accessed without authorisation.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal or regulatory obligations, resolve disputes, enforce agreements, maintain business records, and protect our legitimate business interests.

The retention period may vary depending on the type of personal data, the nature of your interaction with us, transaction history, legal requirements, and operational needs.

When personal data is no longer required, we may delete, anonymise, securely destroy, or otherwise dispose of it in an appropriate manner.

11. Access, Correction, and Withdrawal of Consent

Subject to applicable law and reasonable verification requirements, you may request access to personal data we hold about you and ask for inaccurate, incomplete, outdated, or misleading information to be corrected.

You may also withdraw consent for certain forms of processing, including direct marketing, where consent is the basis for processing. Please note that withdrawing consent may affect our ability to provide certain products, services, promotions, account features, or customer support.

To submit a request, please contact us at flowers_shine@outlook.com. We may require information to verify your identity before processing the request.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, payment platforms, courier portals, social-media pages, marketplaces, or other external services.

We do not control third-party websites or services and are not responsible for their privacy practices, content, security, or policies. You should review the privacy policies of third parties before providing personal data through their platforms.

13. Children’s Privacy

Our website and products are not intended to knowingly collect personal data from children without appropriate consent or legal authority.

If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business operations, website functions, legal requirements, technology, or privacy practices.

The updated version will be published on our website and will take effect from the date it is posted, unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.

15. Contact Us

For questions, concerns, requests, or complaints relating to this Privacy Policy or your personal data, please contact:

SHINEFLOWERS BEAUTY SDN. BHD.
Registration No.: 202601023661 (1685758-T)

2B-16-12, Plaza Sentral Office Suites
Jalan Stesen Sentral 5
50470 Kuala Lumpur
W.P. Kuala Lumpur
Malaysia

Phone: +6011-2088 6348
Email: flowers_shine@outlook.com

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